Frequently Asked Questions

𓍯𓂃 Gifting or looking for a new vase? Pick a preloved vase from one of our many collections. We'll design a bespoke flower arrangement for your vase (let us know in the notes if you have any colour or style preferences) then we deliver it to your front door or office on your chosen date. No hassle, no waste just easy.

𓍯𓂃 Already have your own vase? Amazing, just send us the dimensions (including the vase neck size) and a photo. You can use our size and measurement guide. If you've purchased a vase from us before, we'll have the details on file. Your arrangement will arrive in a reusable or recyclable vessel.

𓍯𓂃Looking for something else? We have plenty of gift options available.

All prices include flowers.

We're so glad you found a vase you love! All vases are priced and sold with a custom flower arrangement because flowers are wonderful and make the world go round.

Every vase we offer has lived a wonderful mystery past life. This means many of our vases do indeed have some marks, scratches, signs of repairs or fading. We make every effort to fulsomely capture any blemishes or issues in the photos and description of the condition of the vase on our website. It's important to us that you know what to expect. If you are still not happy with your preloved vase, please feel free to contact us. You can also find more information in our store policy on refunds.

When you purchase a pre-loved vase, we will create a bespoke arrangement to fit your exact vase. The product list includes the dimensions of the vase and a guide to the size of the arrangement based on the neck circumference.

Generally, the smaller the neck of the vase, the fewer flower stems it can hold. Many tall vases have narrow necks so they are tall and dreamy but can only hold a small number of stems. You can have a look at our size guide for more info.

All of our prices include the flower arrangement, so you will end up with a beautiful custom arrangement that perfectly suits your selected vase.

We would love to help you design a custom arrangement. Please feel free to contact us to discuss what flowers are in season and what will be available to suit your arrangement.

To keep your flowers looking their best:

𓍯𓂃 Avoid placing them in direct sunlight or under aircon/heating vents to reduce heat stress

𓍯𓂃 Refresh the water daily to quench their thirst.

We deliver Monday to Sunday within business hours across Melbourne to the following suburbs:

Zone 1:

Altona, Altona North, Brooklyn, Footscray, Kingsville, Seaholme, Seddon, Spotswood, South Kingsville, Williamstown, Williamstown North, Yarraville

Zone 2:

Aberfeldie, Airport West, Albert Park, Altona Meadows, Ascot Vale. Attwood, Auburn, Avondale Heights, Braybrook, Broadmeadows, Brunswick, Brunswick East, Brunswick West, Bulla, Burnley, Burnside, Cairnlea, Campbellfield, Carlton, Carlton North, Caroline Springs, Coburg, Cremorne, Dallas, Deer Park, Derrimut, Docklands, East Melbourne, Essendon, Essendon West, Fawkner, Gladstone Park, Hoppers Crossing, Keilor East, Kensington, Laverton, Laverton North, Maidstone, west Footscray, Maribyrnong, Melbourne CBD, Middle Park, Moonee Ponds, Niddrie, Point Cook, =Port Melbourne, South Melbourne, St Kilda, Seabrook, Sunshine, Sunshine West, Tottenham, Tullamarine, West Melbourne, Westmeadows, Williams Landing. 

Zone 3:

Abbotsford, Alphington, Armadale, Ashwood, Balwyn, Balwyn North, Beaumaris, Bentleigh East, Brighton, Brighton North, Bulleen, Bundoora, Burwood, Caulfield, Caulfield North, Chadstone, Cheltenham, Clayton, Clifton Hill, Deepdene, Eaglemont, Elsternwick, Elwood, Epping, Fitzroy, Fitzroy North, Gardenvale, Glen Iris, Glen Waverley, Glenroy, Hadfield, Hampton, Hampton East, Hawthorn, Hawthorn East, Heidelberg, Hughesdale, Ivanhoe, Ivanhoe East, Kew, Kingsbury, Lalor, Manor Lakes, McKinnon, Malvern, Malvern East, Melton, Mill Park, Mont Albert, Moorabbin, Mulgrave, Murrumbeena, Notting Hill, Northcote, Oakleigh, Ormond, Pascoe Vale, Pascoe Vale South, Prahran, Preston, Princes Hill, Reservoir, Richmond, Somerton, South Yarra, St Albans, St Kilda East, Strathmore, Surrey Hills, Thomastown, Toorak, Werribee, Werribee South, Wyndham Vale, Windsor.

Please note we do not deliver to PO Boxes.

If you live in Melbourne but don't see your suburb on the list? Send us a message and let's see what we can do.

We offer free delivery for the following Zone 1 inner-west suburbs: Altona North, Brooklyn, Footscray, Kingsville, Maidstone, Seddon, South Kingsville, Spotswood, West Footscray, Tottenham, Williamstown, Williamstown North, and Yarraville.

Zone 2 has a fee of $10.

Zone 3 has a fee of $20.

We love your energy but Whimsy & Woe is an online store so we don't have a physical shopfront. Our delivery is first rate and if you have a special time you need it by, just let us know.

Gifts and dried flowers can be shipped to Victoria, NSW, Queensland, ACT and South Australia. For biosecurity reasons we do not ship to Tasmania, the Northern Territory, Western Australia or internationally.

We sure do! From commemorations to celebrations, we're here to provide flowers and vases for all of life's important moments. You can find more on our events page.

At Whimsy & Woe we want our natural environment to flourish for generations to come. We seek to minimise any damage our business practices might have on our beautiful planet by designing out waste such as plastic packaging and floral foam, and opting for reusable and biodegradable products. We also seek to reduce our carbon footprint by buying local and seasonal flowers wherever possible. We look to partner with companies that have transparent supply chains and pay staff a fair wage. You can read more about our commitment to sustainability on our Sustainability page.

Georgie is a member of the Sustainable Floristry Network. The Sustainable Floristry Network champions for a better industry to create more sustainable models for design and business. As a SFN member, Georgie has pledged to:

• seek better flowers
• design out waste
• invest in ethics
• communicate with community.